Cancellations and No Shows: Be sure to notify us if you are unable to attend your appointment time so that we can give that spot to another patient. If you are not able to notify us at a reasonable time you may be charged with a “missed appointment”.
Repeat Prescriptions: Our clinic does not do prescription renewal over the phone. Therefore if you have completed the “repeats” that you doctor has prescribed and require a prescription renewal you will need to be examined once more before receiving this new prescription.
Test and Xray Results: Our clinic does not provide you with the results of your lab or X-Ray results over the phone. If a doctor authorizes a staff member to call they will inform you of your results. We do not call if your results have come out normal. If your results are abnormal then our staff will call you and book an appointment for you to review your results.
Telephone Calls: Our phones are available for your calls from Monday through Friday from 9am to 5pm however we do not take calls during 12pm to 1pm due to the office lunch hour. Our phone lines tend to be occupied Monday and Tuesday mornings therefore be sure to call later on the afternoon or later on in the week in order to book an appointment.
Reason for Visit: Advise our staff when booking your appointment what the reason is so that appropriate time can be provided. If you have multiple issues which must be attended to by your doctor there may be a chance it cannot be addressed all in the same visit and you may have to return another time. We are unable to combine other medical problems with a visit for WCB or ICBC related problems, pre-op consults or Driver’s license physicals. Please present any forms which must be attended to before beginning the visit with your doctor.
Medical Procedures: We are not only a Walk-in Clinic but also a full service family practice clinic that offers a wide variety of services to their clients. Our clinic is equipped with minor surgery rooms for the treatment of lacerations, biopsies and other small surgical procedures. For small surgical procedures which do not include urgent procedures and liquid nitrogen treatment require an appointment.
Uninsured Services: There are certain services which may not be covered by the Medical Services Plan. Payment for the uninsured services are due upon receipt of the service. We accept Cash, Cheques, Debit Card, Visa or Mastercard for the convenience of our customers.
Computerized Medical Records: All our clinics are fully automated with access to our patients complete computerized medical records for your convenience. The computerized medical records allow our physicians to access your records in the regular office as well as in the Walk-in Clinics. We also have a computerized interface to medical labs in the area, allowing for prompt access to your lab reports.
Our Staff: We are proud to provide you with trustworthy staff which work hard to help you with all your medical needs as well as give you the best service possible. We have helpful and courteous Registered Nurses on staff and full-time Nurse’s Assistants.
For inquires or concerns regarding our clinic please contact us.
